Employee Assistance Program (EAP)

Our EAP is a workplace program to help Norfolk Southern (NS) with productivity issues of employees. We confidentially help "employee clients" in identifying and resolving personal concerns, including mental health, marital, family, financial, alcohol, drug, legal, emotional, stress, or other personal issues that may affect job performance. The EAP team consists of NS employees who have specialized training and are Certified Employee Assistance Professionals. What type of services/assistance can we provide?

Wellness activities and education
Connections to mental health providers
Employee education about our drug and alcohol free workplace
Assessment and support for employees and their family members who suffer from substance use disorders
Supervisor training on Signs and Symptoms of drug and alcohol
Support for transportation employees involved in critical incidents
CPR training

Click here to learn more about all EAP services or call 844-215-4188 for after hours assistance.

How We Can Help

Drug and Alcohol Rehabilitative Service(DARS)

NS offers confidential services for employees and qualified family members suffering from substance use disorders. Certified Employee Assistance Professional (EAP) Representatives assess and recommend the proper level of care, helps the employee identify in-network providers and oversees any after-care recommendations. EAP reps also identify community resources and provide ongoing moral support.

Fequently Asked Questions - DARS

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Peer to Peer Program

The Peer-to-Peer program is supported and promoted by volunteers that assist all NS employees impacted by drugs and alcohol through awareness and education.

The program aims to:

Promote an alcohol and drug free workplace
Promote healthier lifestyles
Educate co-workers to recognize at-risk behaviors
Provide an additional resource for co-workers to receive guidance concerning substance use issues
Motivate at-risk co-workers to seek help
Reduce alcohol and drug rule violations

For a list of Peer-to-Peer volunteers click here.

To learn more or join our volunteer group, call the EAP Manager at 540-520-3957.

Critical Incident Stress Plan

Employees directly involved in a critical incident are encouraged to seek assistance from their supervisor or contact the Employee Assistance Program by calling 844-215-4188.

Directly involved employes may request:

Relief from the balance of a tour of duty during which a critical incident occurred
Timely transportation to the home terminal
Counseling, guidance, and other support services from trained supervisors
Relief from additional duty tours for a reasonable amount of time; and/or
Additional leave as necessary and reasonable to receive preventative services or treatment related to the critical incident