Who to Call

Main Number: (855) NOR-FOLK or (855) 667-3655

Customers

National Customer Service Center: (800) 635-5768

General Public

Crossing Gates/Signals/Rough Crossings: (800) 453-2530

Environmental Spills: (800) 453-2530

Environmental Questions: (404) 582-4059

Quiet Zone Information: (404) 582-5681

Shareholders

Earnings report, dividend payment dates, stock transfers, direct deposit of dividends, and address changes for stockholders: (800) 531-6757

Job Seekers

Technical difficulties while applying for jobs: hrhelpdesk@nscorp.com

Employees

Ethics & Compliance Hotline: (800) 732-9279

Mainframe and Wide Area Network computer problems: (404) 529-1527, Bell or microwave or (800) 525-2360

HR Helpdesk: (800) 267-3313

Payroll Helpline: 552-5800, microwave or (800) 624-4193

Web site Issues

Problems logging in to access NS: echelp@nscorp.com or call (800) 235-5551

Other technical issues with the site: webmaster@nscorp.com