Norfolk Southern's mission is to enhance the value of our stockholders' investment over time by providing quality freight transportation services and undertaking any other related businesses in which our resources, particularly our people, give the company an advantage.
We are responsible to our stockholders, customers, employees and the communities we serve.
For all our constituencies, we will make safety our highest priority.
For our customers, we will provide quality service, always trying to reduce our costs in order to offer competitive prices.
For our stockholders, we will strive to earn a return on their equity investment which will increase the value of their ownership. By generating a reasonable return on invested capital, we will provide the security of a financially strong company to our customers, employees, stockholders and communities.
For our employees, our greatest asset, we will provide fair and dignified treatment with equal opportunity at every level. We will seek a talented, diverse work force and management with the highest standards of honesty and fairness.
For the communities we serve, we will be good corporate citizens, seeking to enhance their quality of life through service, jobs, investment and the energies and good will of our employees.
|S||Safety. We put safety first by taking care of the people around us and following the rules.|
|P||Performance. We are performance driven and committed to providing quality customer service. We act on facts and are accountable for results.|
|I||Integrity. We do the right thing. We are open, fair, honest and straightforward.|
|R||Respect. We believe in the importance of all of our stakeholders. We value the ideas and beliefs of our co-workers.|
|I||Innovation. We constantly seek new ideas and creative solutions to business challenges.|
|T||Teamwork. We believe that working together always produces the best results.|