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Nov. 6, 2009 - Thanksgiving Holiday Operations

In observance of the Thanksgiving Holiday, Norfolk Southern will curtail (non-intermodal) freight operations beginning 7:00 A.M. on Thursday, November 26, 2009 and resume full operations at 7:00 A.M. on Friday, November 27. Interline gateways will remain open for traffic delivered from connecting carriers and passenger trains will continue to operate through the Holiday.

Customers with critical shipments, particularly unit trains, where customer operations will continue through the holiday, should contact their Customer Service or Marketing Representative regarding service requirements.

Where local service (set/pull) will be required through the holiday period or for questions regarding specific shipments, customers are encouraged to contact their Central Yard Operations or Customer Service representative.

Customer Service - 800 635.5768
Central Yard Operations - 800 898.4296

Safety is Norfolk Southern’s Top Priority.

In fact, it’s the first part of our corporate vision to be the safest, most customer-focused and successful transportation company in the world . As a testament to the successful pursuit of this vision, Norfolk Southern has earned unprecedented recognition for safety. The hard work continues at Norfolk Southern to achieve even more difficult goals for employee as well as customer safety.

For 20 years in a row, NS employees have won the E.H. Harriman Memorial gold medal award for achieving the rail industry’s lowest employee personal injury ratio.

Norfolk Southern has won the award every year since 1989 – an achievement unmatched among the industry’s major freight railroads.

The E.H. Harriman Memorial Awards are the only safety awards specifically designated to recognize railroad safety improvement. The awards are presented for outstanding performance in railroad safety and as a stimulus for the conservation of human life.

The awards are presented annually to the U.S. railroads whose employees have the lowest number of injuries for every 200,000 employee-hours worked.

It takes into account the volume of work performed, as well as the number of fatalities, injuries and occupational illnesses reported to the Federal Railroad Administration.

Customers recognize the value of doing business with a company that will never put safety anywhere but first. By being the safest major railroad, Norfolk Southern has helped create a better, more competitive transportation industry.

Norfolk Southern’s objective, however, is not to win awards, but to provide employees with a safe work environment and to exceed customers’ expectations by delivering products safely, efficiently and on time. The company’s ultimate goal is an injury-free workplace.