Norfolk Southern – The Thoroughbred of Transportation | Creating green jobs shipping freight by rail

Overcharge claims qualifer

Is your claim based on an issue with freight charges billed by NS?

Yes
No

Overcharges include rate errors, duplicate payments, over payments, weight errors, prepaid versus collect disputes, rule 11 vs. through rates, or billing to incorrect customer . Please review the types of cliams on the main page, and submit to the approprate department.

Are you the payer of freight?

Yes
No

Claimant must be payer of freight.