Filing a claim

You will need to file your claim through the mail or by fax. Fax or mail completed claim to:

Fax: 404–658–2038

Norfolk Southern Corporation
Freight Claims Settlement
1200 Peachtree St. NE 153F
Atlanta, GA 30309

To expedite your claim, it is important that all documentation be remitted at one time. You may remit your claim and receive a NS claim number; however, processing of your claim can be delayed and subject to declination, if any of the following related information is missing.

Freight Claim remittance list:

• Your contact information — email, phone, etc.
• If lading loss is over $5,000.00 did you contact Damage Prevention? Did you discuss the loss with anyone at NS? If so, whom?
• Rail car/Container/Trailer number and initial
• Shipper/Delivery seal records if applicable
• Refrigeration (Temp.) records if applicable
• A bill of lading and invoice(s) for claimed loss
• Mitigation evidence of salvage allowed
• Status of freight charges
• Pictures or supporting documentation of damage(s) related to lading loss.

If you have a doubt, give Freight Claims a call first. 1–800–742–6315 (select by Commodity type)

You will receive an acknowledgement which will contain the related NS claim number within 30 days of receipt. You should expect a payment, settlement offer or declination within 120 days. If the handling of your claim requires additional time past the 120 days, you will receive 60 day updates until a payment, settlement offer or declination is made by NS.