May 8, 2009

A Message About Flu Preparations to Norfolk Southern’s Customers

Along with everyone else, Norfolk Southern is closely monitoring reports from health experts around the world about the H1N1 Influenza-A virus and its potential for a global outbreak.

For several years now, Norfolk Southern has had a Pandemic Task Force in place to prepare for such an event. Our response plan includes detailed steps to appropriately address safety and service at each pandemic alert level, as set by the World Health Organization and the U.S. government.

Our plan focuses on business continuity, staffing, security, planning and procurement, risk management, medical and personnel policies, and travel. The plan is tested and updated regularly. In addition, we have launched an education and awareness program to encourage employees to prevent the spread of flu at work and in our communities, and to provide information to help families stay healthy at home.

We appreciate our partnership with you and are taking what we think are the right steps as the flu situation evolves. If you have questions about Norfolk Southern’s pandemic planning, please feel free to contact our medical department at (800) 552-2306.