Transfer Agent

Norfolk Southern’s designated transfer agent is The Bank of New York. Please contact the transfer agent for answers concerning the subjects below:

Dividend reinvestment plan (for shareholders already in the plan)
Lost or stolen certificates
Stock transfer requirements

The Bank of New York Mellon
1-866-272-9472
Email: shrrelations@bnymellon.com
Web site: www.bnymellon.com/shareholder/isd

Send certificates for transfer by First Class Registered/Certified mail or correspondences:

BNY Mellon Shareowner Services
Securities Transfer Services
P. O. Box 358010
Pittsburgh, PA 15252-8010

Overnight/Express Mail Service:

BNY Mellon Shareowner Services
Securities Transfer Services
500 Ross Street, Room 154-0675
Pittsburgh, PA 15262