BizNS

BizNS presents an in-depth look at the challenges and opportunities Norfolk Southern faces. It is produced by the Corporate Communications Department. Top stories from our current issue are below. View archives here. Email us.
Not your typical railroad job Take a look at five NS employees who hold positions that are not your typical railroad jobs – a blacksmith, an industrial hygienist, a counterterrorism liaison, an industrial engineer, and a manager of asset disposition. Read the story \| Comment on this topic.
Success of a Salesman Putting a personal touch on customer service While Bruce Amrhien never has been tasked with selling ice to Eskimos, chances are he could turn a profit on it. If young up-and-comers want to know what it takes to be a top salesman at NS, Amrhien is the role model, according to those who work with him. Read the story \| Comment on this topic.	Economic Sustainability: Improving customer service and the bottom line When employees think about how to make Norfolk Southern more sustainable, many focus on green initiatives to reduce our impact on the environment. However, economic performance is a key component of the railroad’s sustainability, and NS’ industrial products and customer service groups have launched several initiatives aimed at long-term business success. Read the story \| Comment on this topic.
Going to the dogs K-9 partners form strong, unique relationships Working with a partner every day can be a challenge. It’s even more challenging when that partner has four legs and lives with you and your family. Norfolk Southern ‘s K-9 partners work together to protect and serve the communities where they live and work. But there’s more to it than just work. Read the story \| Comment on this topic.
Keeping track of cars becomes easier A new technology called remote intelligent terminal is making it easier for Norfolk Southern customers to track their shipments in real time. The project is part of NS’ Track 2012 process, a plan to significantly improve all aspects of the company’s business. Read the story \| Comment on this topic.	Busted National security project helps nab trespassers allegedly stealing from container A pilot project between Norfolk Southern and the New Jersey Office of Homeland Security and Preparedness to study security issues and potential terrorist threats had a big payoff shortly after it was installed. Two trespassers were apprehended and two more identified while allegedly stealing merchandise from a container. Read the story \| Comment on this topic.