Welcome to the Norfolk Southern Customer Reference Guide. These pages provide an introduction to establishing and continuing a business relationship with Norfolk Southern.

Getting Started

• Contact Us
• Sales Contacts by State
  
• Norfolk Southern System Map
  
• Finding Rail-Served Sites
  
• Warehousing and Supply Chain Management Services

Making a Transaction and Moving Your Shipment

• Getting a Rate
  
• Credit Application
  
• Ordering Equipment for Loading
  
• Private Equipment Guide
  
• Local Handling
  
• Loading Your Shipment Correctly
• Moving Your Dimensional Load
  
• Shipping Instructions
  
• Monitoring Your Shipment
  
• Diverting, Reconsigning and Reshipping
  
• Third Party Logistics
  
• Freight Claims
  
• Problem Resolution
  
• Paying Your Bills
  
• Glossary