Damage Prevention
A major responsibility of Damage Prevention & Freight Claims (DPFC) is to help prevent damage to all commodities.
DPFC personnel work with shippers to ensure proper loading, blocking and bracing. To help in damage prevention, they may conduct impact tests, special studies and over-the road tests.
Other services include handling derailments, bad order shipments, refused shipments and settlements.
In the area of auto distribution operations, DPFC operates and maintains motor vehicle terminals, carries out auto damage prevention efforts, and inspects motor vehicles.
The Damage Prevention & Freight Claims Team is located in Atlanta. The damage prevention phone number is (800)742-6313 or e-mail damageprev@nscorp.com.
Damage Prevention Links to the Association of American Railroads.
Reporting Damage to Norfolk Southern
NS Claim Form
Reasonable Mitigation of Rolled Commodities
