Nov. 6, 2009 - Thanksgiving Holiday Operations

In observance of the Thanksgiving Holiday, Norfolk Southern will curtail (non-intermodal) freight operations beginning 7:00 A.M. on Thursday, November 26, 2009 and resume full operations at 7:00 A.M. on Friday, November 27. Interline gateways will remain open for traffic delivered from connecting carriers and passenger trains will continue to operate through the Holiday.

Customers with critical shipments, particularly unit trains, where customer operations will continue through the holiday, should contact their Customer Service or Marketing Representative regarding service requirements.

Where local service (set/pull) will be required through the holiday period or for questions regarding specific shipments, customers are encouraged to contact their Central Yard Operations or Customer Service representative.

Customer Service - 800 635.5768
Central Yard Operations - 800 898.4296

Faxed bills of lading to be subject to processing charge

Beginning in 2001, Norfolk Southern has been transitioning customers who fax bills of lading to alternative electronic processes. In hopes of further reducing the number of faxed bills and improving the associated billing processes, NS will implement a $50.00 processing charge for faxed bills of lading. There will be no charge for bills of lading received via electronic means. Customers are encouraged to submit bills of lading electronically via: 1) iBOL available through accessNS ; and/or 2) EDI (electronic data Exchange). The electronic options provide substantial benefits:

Expedited billing
Immediate access to information verifying the transaction and charges
Error free waybilling, freight billing and shipment tracking
Availability of a wide range of bundled Web tools in accessNS free of charge

To ensure sufficient time for set up and testing, the effective dates will be phased in based primarily on the leading 2-digit STCC codes (standardized transportation commodity codes) as follows:

Effective Date	Marketing Group	2-Digit STCC
October 1, 2003	Paper, Clay, Forest	40 (scrap paper)
February 1, 2004	Intermodal	NA
March 1, 2004	Paper, Clay, Forest	24, 26, 27
April 1, 2004	Chemicals	08, 13, 28, 29, 40, 49
April 1, 2004	Agric., Fert. & Consumer	28 (Fertilizers and Ethanol)
June 1, 2004	Agric., Fert. & Consumer	01, 09, 14, 19, 20, 22, 23, 25, 30-33, 36, 37, 39, 40-47
July 1, 2004	Metals & Construction	All other STCCs
July 1, 2004	Metals & Construction	40- 21 and 40-29 (scrap metals)

On and after the effective dates shown for each 2-digit STCC, NS will assess a $50 processing charge (Tariff NS 8002-Series) for faxed BOLs processed by NS. Third party vendors are available, which for a fee, will accept your faxed bills of lading and transmit them to NS in one of the above electronic formats. Examples of companies that provide such services are TransWorks (800-435-4691, x-3643) and IntelliTrans (404-523-7474, x-119).

For customers who are unfamiliar with iBOL or EDI, NS is ready to assist with the transition and the implementation of other Web based tools. Please contact the e-Commerce group at (800) 235-5551 or echelp@nscorp.com for assistance or direct your questions to your respective Sales or Marketing representative. We will work with you to determine the most appropriate option for your business needs.

Fax users should contact NS at your earliest convenience, so we can ensure an easy transition prior to the effective date for your business. Please disseminate this information throughout your organization to the appropriate people.