Javascript Menu by Deluxe-Menu.com Norfok Southern - Customers | Norfolk Southern – The Thoroughbred of Transportation | Creating green jobs shipping freight by rail
USER ID PASSWORD
Need Password Help?
NS Police Emergency Contact: 800-453-2530
Who to Call

Equipment Planning & Car Management

Mission Statement

Norfolk Southern’s Car Management Mission is to provide rail cars that meet our customer’s requirements of quality, safety and on-time delivery while streamlining and improving distribution to achieve optimal performance as we compete in the global transportation marketplace.

Scope of Responsibilities

Norfolk Southern Corporation’s Equipment Planning and Car Management team is ready to meet your specific rail transportation and distribution needs.  Our team is devoted to providing quality railcars to customer’s orders based on the specific car type needed for a specific date of loading.

Together with Marketing, Equipment Planning works with new customers on railcar availability and provides advice on which car type works best for the customer’s business.

Car Management is also responsible for monitoring and administering appropriate private marked railcar use over NS rail lines through applicable tariffs and the OT-5 process.

Hours of Operation

Monday - Friday, 7am - 4pm Eastern Standard Time

List of Functions

  • New Customer Equipment Planning
  • Car Order Assistance/Set-up
  • OT-5 Assistance (Private Equipment Registration)
  • RAMP-ED
  • Private Equipment Tariffs and Guidelines
  • Equipment Rejects

Equipment Policies and Procedures

Renewed Commitment to Car Quality Video Series

Equipment Planning & Car Management Contact Information

Sr. Director Equipment Planning:
Paddy K. O’Neill
Phone: 404-529-1028
Email: Paddy.O’Neill@nscorp.com
Systems Manager Auto Cust. Svc. & Dist.:
Richard B. Ledford
Phone: 404-658-2019
Email: Richard.Ledford@nscorp.com 

Director Car Management:
Ingrid Schafrick Crafford
Phone: 404-658-2011
Email: ingrid.schafrick@nscorp.com

Private Equipment
Supervisor: JoAnn Walton
Phone: Phone: 404-658-2343
Email: JoAnn.Walton@nscorp.com

Automotive - Multi-levels
Manager: Mike Rimer
Phone: 404-658-2176
Email: Mike.Rimer@nscorp.com

Automotive - Boxcars
Manager: Pat T. Torres
Phone: 404-658-2216
Email: Pat.Torres@nscorp.com

Boxcars - Non-Automotive
Manager: Allison Poteet
Phone: 404-658-2175
Email: Allison.Poteet@nscorp.com


Assistant Manager: T. Rusty Barnes
Phone: 404-658-2342
Email: Thomas.Barnes@nscorp.com

Gondolas and Flatcars
Manager: Trent L. Sommers
Phone: 404-658-2249
Email: Trent.Sommers@nscorp.com


Assistant Manager: Dana Erickson
Phone: 404-658-3158
Email: Dana.Erickson@nscorp.com

Hoppers - Open and Covered
Manager: Mark Carney
Phone: 404-658-2177
Email: Mark.Carney@nscorp.com


Assistant Manager: Lauren Hawthorne
Phone: 404-658-2339
Email: Lauren.Hawthorne@nscorp.com