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Monitoring Shipments

accessNS

We provide secure web-based customer service applications through accessNS; registration is required. For more information about web-based customer service applications please contact e-Commerce at (800) 235-5551.

Voice Trace

Voice Trace is a speech driven system that provides callers a railcar’s current location, ETA, destination, next scheduled event, and weight. A voice operator serves as a guide through word and letter recognition prompts. For Homeland Security purposes Voice Trace does not release information on hazardous material shipments.

Voice Trace – 1-800-635-5768 (Customer Service), option 1

Voice Trace Direct – 1-800-241-9230   

(Norfolk Southern’s most recent deployment of the Voice Trace platform (November 2007) utilizes what was widely regarded as the industries most advanced speech recognition software and top rated product support vendor.)