Diverting, Reconsignment and Reshipping

Norfolk Southern allows customers to manage equipment moving online to final destination.

Diversions- available through accessNS.

Tariff NS 8002-A- Section 2
Diversion Fax # (404) 589-6233 (Subject to manual handling fee)

Destination Turnover/ Reconsignments- available through accessNS.

Tariff NS 8002-A- Section 2
Destination Turnover Fax # (404) 589- 6240 (Subject to manual handling fee)

Origin Turnovers- available through accessNS.

Tariff NS 6004-B
Origin Turnover Fax # (404) 589-6682 (Subject to manual handling fee)

Reshipping- call the National Customer Service Center at 1-800-635-5768, Option 3

Private Car Empty Disposition- available through accessNS.

Set up empty disposition of private railcars prior to railcar being released empty to Norfolk Southern.

Exception Disposition (Car Owner’s Only) – RAMPED is available through Railinc.