• • Automotive
• • Coal
• • Industrial Products
• • Customer Reference Guide
• • Equipment Guide
• • Intermodal  
• • Intermodal Rules Circular  
• • Conditions of Carriage  
• • Short Line
• • Fuel Price News
• • Performance Measures
• • Public Prices  
• • Distribution Network
• • Ports & International
• • Modalgistics  
• • Real Estate  
• • Industrial Development
• • Subsidiaries
• • Publications
• • Billing & Payment
• • Customer Service Center

Welcome to the Norfolk Southern Customer Reference Guide. These pages provide an introduction to establishing and continuing a business relationship with Norfolk Southern.

Getting Started

Contact Us
Sales Contacts by State
Norfolk Southern System Map
Finding Rail-Served Sites
Warehousing and Supply Chain Management Services

Making a Transaction and Moving Your Shipment

Getting a Rate
Credit Application
Ordering Equipment for Loading
Private Equipment Guide
Local Handling
Loading Your Shipment Correctly
Moving Your Dimensional Load
Shipping Instructions
Monitoring Your Shipment
Diverting, Reconsigning and Reshipping
Third Party Logistics
Freight Claims
Problem Resolution
Paying Your Bills
Glossary