Norfolk Southern Railway Company 14-Day Automated Clearing House (ACH) Draft Plan

The ACH draft program can simplify your payment approval process and ensure payment is made within credit terms. The draft plan has time saving features that are important to our customers. First, the draft plan provides weekly summarized billing allowing repetitive traffic to be reviewed and approved for payment promptly. Also, disputes are handled efficiently because the notification process between the customer and NS is formalized ensuring both parties address current disputes. Customers who join the 14-day ACH draft plan will be exempt from finance charges.

Below is a summary of the plan. If you are interested in enrolling in the plan, would like to receive a sample bill, or have additional questions, please contact the Customer Account Representative whose name, telephone number and email address are shown on your freight bill. You can also contact Aleyne Stroup at (404) 529-1931 or at aleyne.stroup@nscorp.com.

Receiving Invoices

NS will provide the customer a weekly statement of invoices accrued during the previous week.  Both linehaul and miscellaneous charges associated with linehaul movements will be included in the weekly statement.  Each statement has a unique statement number to be used to communicate disputes.  NS will send the statement via email on any day of the week selected by the customer.  Freight bill copies can be viewed and printed on-line using eFreight Bill under accessNS, if needed.  In addition, the statement and bill copies can be sent via mail to a representative within your company when necessary. 

Handling Disputed Items

The customer must advise their Customer Account Representative of any dispute on their weekly statement at least two (2) business days (by or before 12:30pm EST) prior to the ACH draft date for that statement. NS will work with the customer to resolve all disputes prior to the draft date for that statement. NS will draft the amount of undisputed charges only. Disputed charges resolved in favor of the customer subsequent to the draft date will be cancelled. Disputed charges resolved in favor of NS subsequent to the draft date will be included on the next draft statement.

Transfer of Funds

The draft date is the 14th day following the statement date. On the 14th day, NS will draft the customer's bank account via ACH (Automated Clearing House) debit.

Information Needed to Join the Draft Plan

Customer must provide the following information:

Bank Name and Address
Bank Contact and Telephone Number
Bank Account Number
Bank Transit Routing Code
Federal Tax I.D. Number