Revenue Accounting - Customer Services

Norfolk Southern's Revenue Accounting - Customer Services department is responsible for collection of freight and associated miscellaneous charges. Our department is committed to timely resolution of billing disputes and to assisting our customers in managing their accounts.

eFreightBill - Managing your account online

Norfolk Southern's accessNS offers customers a variety of freight billing applications, including the ability to:

• View account summaries
• Create customized spreadsheets
• View, print and email freight invoices
• View, print and email demurrage detail
• View and print bills of lading for traffic originating on NS
• Dispute bills on-line

To manage your account online today, log on to accessNS and sign up for eFreightBill, or ask your Customer Account Representative for details.

Helpful Phone Numbers:

Agriculture, Consumer Products and Government

• Freight bills - (404) 529-1136
• Rate/division - (404) 582-6296

Automotive

• Freight bills - (404) 529-1138
• Rate/division - (404) 529-1486

Chemicals

• Freight bills- (404) 582-6649
• Rate/division - (404) 529-1483

Coal

• Freight bills - (404) 529-1276
• Rate/division - (404) 529-1165  

Construction Materials

• Freight bills - (404) 582-3793
• Rate/division - (404) 529-1679

Intermodal

• Freight bills - (404) 529-1123
• Rate/division - (404) 582-4554

Metals

• Freight bills - (404) 582-3793
• Rate/division - (404) 529-1679

Paper, Clay and Forest Products

• Freight bills - (404) 582-6314
• Rate/division - (404) 529-1485  

Looking to avoid mail delays? Explore EDI and EFT.

NS offers customers the opportunity to receive and pay freight bills electronically. This eliminates mail delays and shortens the payment cycle. For more information:

• Electronic Billing and Payments using Electronic Data Interchange and Electronic Funds Transfer
• Electronic Freight Billing: Caye Hale
• Electronic Funds Transfer: Herman Harris

ACH Draft Plan

Many of our customers prefer weekly summarized billing which provides an easy format to approve multiple bills. Customers who join the ACH Draft Plan are exempted from the assessment of Finance Charges.

For more information:

• ACH Draft Plan
• Aleyne Stroup

Finance Charge

On August 1, 2003, Norfolk Southern announced its implementation of a finance charge effective October 1, 2003 for undisputed and unpaid freight bills beyond terms. More information about the finance charge is available below:

• Finance Charge Frequently Asked Questions
• Finance Charge Announcement
• Finance Charge Update and Sample Bill

Additional Information

Extension of Credit

Conditions of Carriage