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Revenue Accounting - Customer ServicesNorfolk Southern's Revenue Accounting - Customer Services department is responsible for collection of freight and associated miscellaneous charges. Our department is committed to timely resolution of billing disputes and to assisting our customers in managing their accounts. eFreightBill - Managing your account onlineNorfolk Southern's accessNS offers customers a variety of freight billing applications, including the ability to:
To manage your account online today, log on to accessNS and sign up for eFreightBill, or ask your Customer Account Representative for details. Helpful Phone Numbers:Agriculture, Consumer Products and Government
Automotive
Chemicals
Coal
Construction Materials
Intermodal
Metals
Paper, Clay and Forest Products
Looking to avoid mail delays? Explore EDI and EFT.NS offers customers the opportunity to receive and pay freight bills electronically. This eliminates mail delays and shortens the payment cycle. For more information:
ACH Draft PlanMany of our customers prefer weekly summarized billing which provides an easy format to approve multiple bills. Customers who join the ACH Draft Plan are exempted from the assessment of Finance Charges. For more information: Finance ChargeOn August 1, 2003, Norfolk Southern announced its implementation of a finance charge effective October 1, 2003 for undisputed and unpaid freight bills beyond terms. More information about the finance charge is available below:
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