1 When reading the annual report, individuals have different information needs. Please rate the sections of the annual report that you found most helpful by selecting the appropriate answer. When making your assessments, consider the overall quality, communication effectiveness, and readability of the section.
	Very Poor	Poor	Fair	Good	Excellent
Financial Highlights
Chairman's Letter to Stockholders
1998: An Overview of the Year
System Map
Narratives on Transportation, Safety, Information Technology, Recruiting, and Service Enhancements
Financial Overview
Financial Statements *
Management's Discussion and Anlysis *
Glossary of Terms
Stockholder Information
* Available in Adobe Acrobat only
2 Please rate the online annual report on the following characteristics:
	Very Poor	Poor	Fair	Good	Excellent
Cover
Appearance/design
Organization/ease of locating information
Readability
Use of charts/graphs
Helping you understand Norfolk Southern
Use of photographs
Showing how Norfolk Southern is positioned for the future
Loading speed
3 Taken as a whole, please rate the report by selecting the answer that best describes your overall impression of this report and how it compares to other online annual reports you receive.
	Very Poor	Poor	Fair	Good	Excellent
Overall, I feel the 1998 report is:

4 What information would you like included in future reports?

5 What you do dislike about this report?

6 Please select the one that best describes you:

I personally own the stock in my own name and have the certiciates
I personally own the stock through an employee stock plan
I personally own the stock; however, my broker keeps the certificates
I am a financial security analyst following the company
I am an investment manager
I am a customer of Norfolk Southern
I am a potential stockholder

7 Comments (If requesting informaton, please include your name and address or email address.)

8 Please tell us your Internet connection speed:

14.4 kbps
28.8 kbps
33.6 kbps
56 kbps
ISDN
Cable modem
T1
T3

Thank you for reading the 1998 Annual Report and participating in our survey.