Skip to main content


Browse EAP FAQs

How can EAP help me?

EAP counselors have personal experience with substance abuse and can help you identify and resolve chemical dependency problems. They can help you or a family member get confidential evaluations, refer you to health care providers and community resources, and provide ongoing moral support.

Are EAP services confidential?

EAP evaluations take place off railroad property, and counselors keep records confidential.

Will participation in EAP cause me to miss work?

If you participate in EAP before committing a rule violation, you likely will not have to miss work. Should you need time off, your EAP counselor will arrange for your confidential leave and help you identify sickness benefits to which you might be entitled.

What does EAP cost?

While the EAP program does not cover hospitalization or medical treatments, most employees can obtain benefits under their NS medical plan. EAP counselors also consider employees’ financial situations before making referrals for treatment.

If I need help with a substance abuse problem or if my supervisor recommends I get help, do I have to use EAP?

EAP is voluntary. You can obtain help through other community resources. The critical thing is that you get help. Supervisors have been trained to recognize possible substance abuse problems that can affect work performance.

How often can I use EAP?

While EAP participation is typically a one-time event, an employee in relapse can use the program again without consequences if he or she has not been referred to the program for a rule violation related to alcohol or drug use.

If I suspect a co-worker is under the influence of alcohol or drugs, do I need to report him?

An employee working under the influence of alcohol or drugs puts himself, co-workers, and the company at risk of injury or accidents. You should immediately report concerns to your supervisor, who can assist the employee in getting help.

If I receive a DUI while off-duty, do I have to report it to NS?

Each department has its own reporting policies. Contact your supervisor and/or union representative to learn your department’s requirements.