Norfolk Southern is actively taking steps to safeguard employees and operations in response to COVID-19. Based on guidance from the Centers for Disease Control and Prevention, the Intermodal Customer Service team began transitioning its staff to offsite working earlier this week.
To minimize the impact to customers during this change, effective 5:00pm EDT today, and until further notice, the credit card lift payment process will temporarily change as follows:
All requests will be required to be sent via email to firstname.lastname@example.org and must include the following information:
- Company Name
- Contact First and Last Name
- Contact Phone Number
- Container Number(s)
- Shipper(s) of Record
- Number of Lifts
- Terminal Location
Credit card information should not be included on the request. After the request is received a Customer Service Representative will contact the requestor to complete the credit card transaction.
The temporary process change is only for credit card lift payments. Customers should continue using AccessNS for storage and lift guarantees and the Online Credit Card Payment Portal for credit card storage payments.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize accessNS or ExpressNSTM for information concerning their shipments.