As stated in our Customer Advisory sent Sunday, May 14th, the Sharonville Intermodal facility was closed today Monday, May 15th due to crane availability. Repairs are taking longer than initially anticipated and at this time we are not able to advise when the cranes will be returned to service. However, we are diligently working to return all cranes to service. We will continue to divert all inbound units destined for Sharonville to the Gest Street facility, located at 1276 W 8th Street, for grounding. Customers can continue to ingate units billed to EMT, NIT, and Portsmouth APMT at the Gest Street facility.
As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919. Customers and dray carriers can also utilize accessNS for information concerning their shipments.
Please contact Intermodal Customer Service at 800-497-2919 for any additional information.