Please be advised that a derailment has been reported near Silver Springs, NY (approximately 50 miles east of Buffalo), which is impacting trains operating between Buffalo, NY and Binghamton, NY. Diversions are actively being pursued in an attempt to minimize shipment transit delay; however, until service is restored, customers should expect transit delays of at least 12 hours on shipments moving in the following lanes:
- Chicago <> Albany
- Chicago <> Ayer
- Chicago <> Taylor
No intermodal shipments were involved in the derailment. Updates will be provided as information is made available.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS and ExpressNSTM for information concerning their shipments.