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Service Disruption in East Palestine, OH – Update

Efforts continue to restore service following the non-intermodal train derailment that occurred in East Palestine, OH on February 3rd.  There is still no estimate on when service will be returned to the route and alternate routes continue to be used in an effort to minimize shipment and availability delays. These routes will add additional time to transit and customers should expect availability delays of at least 24 hours on shipments moving in the following lanes:

Chicago <> Northeast
PONYNJ <> Cleveland/Detroit/Ohio Valley
KC/STL <> Northeast

Now it’s easier to do business with Norfolk Southern Intermodal Customer Service. Create support cases online using AccessNS Case Management.

Creating a case is simple:

  • Click the “Create New Case” button with in AccessNS
  • Enter the details of your question or issue
  • Submit your case

While we work to resolve your case, you can monitor your case status directly from the dashboard.  You can also share case information with your colleagues or third-party partners by adding them as an Interested Party.