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Service Disruption in Albers, IL

ATLANTA - Sep 19, 2022

This afternoon a non-intermodal train was involved in an incident that caused the derailment of 26 cars, including 2 hazardous shipments, in Albers, IL. The single mainline is currently blocked but NS personnel are on site to further assess and alternate routes are being determined.

While there are no Intermodal shipments directly involved in the derailment, customers should expect transit and availability delays of 24-48 hours on shipments moving between St Louis & Kansas City and all other points on the NS network.

Now it’s easier to do business with Norfolk Southern Intermodal Customer Service. Create support cases online using AccessNS Case Management. Creating a case is simple:

  1. Click the “Create New Case” button with in AccessNS
  2. Enter the details of your question or issue
  3. Submit your case

While we work to resolve your case, you can monitor your case status directly from the dashboard.  You can also share case information with your colleagues or third-party partners by adding them as an Interested Party.