Pan Am Railway continues to make progress towards restoring train service through the Hoosac Tunnel following a partial wall collapse on February 12, 2020. Following the collapse, train service to and from Ayer, MA was suspended. Based on the latest estimates, service to and from Ayer is expected to resume at the end of this month. All interline and local gate closures will remain in place until service is restored.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize accessNS, ExpressNSTM for information concerning their shipments.