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Planned Waybilling System Outage

May 18, 2022


Please be advised that an outage of our waybilling system is scheduled from 7:00pm to 8:00pm EST this evening, Wednesday, May 18th. While an hour block has been allocated, the expectation is that the actual outage will be much shorter.

While customer shipments should not be affected, in the event the outage lasts longer than expected ingates may be delayed for units where billing is submitted shortly before actual ingate. All waybills will be queued during the outage and will be processed following the completion of the outage.

Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize accessNS and ExpressNSTM for information concerning their shipments.