Skip to main content

Planned System Outage

Jun 19, 2017


Please be advised that Norfolk Southern is planning a system outage tomorrow, June 20th from 8:00am to 9:00am EDT. During the outage period, grounding notifications and all other terminal event activity including train arrival and departure information will be unavailable. All events will be queued and processed after the outage is complete. Billing will not be impacted during the outage.

As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919. Customers and dray carriers can also utilize accessNS for information concerning their shipments.