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Planned System Outage

Mar 13, 2018


Please be advised that a system outage is planned from 10:00am to 12:00pm on Sunday, March 18th for server maintenance . During the outage we will be unable to process EDI and iBOL billing and unable to send or receive EDI messages. AccessNS, ExpressNS, and the Online Payment Application will also be unavailable during the outage. We ask that customers make arrangements to pay storage prior to the outage to prevent any delay at the terminal.

As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919. Customers and dray carriers can also utilize accessNS for information concerning their shipments.