Please be advised that Norfolk Southern is planning a system outage on Sunday, March 19th from 1:00pm to 2:00pm. During the outage, our online storage payment application will be unavailable and we ask that customers make arrangements to pay storage prior to the outage to prevent any delays at the outgate. Grounding notifications will also be unavailable during the outage window. All notification information will be queued and processed after the system outage is completed.
As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919. Customers and dray carriers can also utilize accessNS for information concerning their shipments.