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Planned Outage

Jan 10, 2018


Please be advised that Intermodal Customer Service will be unavailable via phone from 8:00pm to 9:00pm EDT today due to a scheduled phone outage. If assistance is needed during the outage please email us at

As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919.