We are currently experiencing congestion and crane-related challenges at our Memphis (Rossville) Intermodal facility. As a result, increased driver dwell for drivers ingating and/or outgating equipment is to be expected. In addition, customers should expect availability and departure delays on all shipments between our Rossville facility and other points on our network.
We will provide an update on the status of the facility on a future service alert.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS and ExpressNSTM for information concerning their shipments.