We are currently experiencing crane-related challenges in the International stack area of the Memphis (Rossville) Intermodal facility. As a result, increased driver dwell for drivers ingating and/or outgating International equipment is to be expected.
We are diligently working to resume normal operations, and we will provide an update once additional information becomes available.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS and ExpressNSTM for information concerning their shipments.