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Intermodal Customer Service

Sep 11, 2018


Virginia Governor, Ralph Northam, has issued a mandatory evacuation for the lowest-lying areas of Coastal Virginia. The mandatory evacuation requires the closure of the Norfolk Southern headquarters in Norfolk, VA. During the closure the Intermodal Customer Service team will be unavailable by phone and we ask that customers send matters that require assistance to

As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919. Customers and dray carriers can also utilize accessNS for information concerning their shipments.