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Intermodal Customer Service Phone System Upgrade

Dec 15, 2020


Effective at 4:00pm EST today, December 15th, the Intermodal Customer Service interactive voice response system will be upgraded. We expect the cutover to the new system to be instantaneous, and no associated outage is planned.

While the Intermodal Customer Service phone number will remain 800-497-2919, callers will experience a minor change in call path options and equipment ID entry method.  

Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS and ExpressNSTM for information concerning their shipments.