In an effort to better serve our customers, we are pleased to announce that we have extended our Intermodal Customer Service hours. We are now open 0700-2200 EDT Monday through Friday and 0800-1400 EDT Saturday and Sunday. The new hours offer more time for customers to contact our Customer Service team through the week and accommodate customer needs over the weekend.
Our Customer Service contact information can be found in the left margin of this announcement and for urgent matters, we ask that customers call Intermodal Customer Service at 800-497-2919.
As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919. Customers and dray carriers can also utilize accessNS for information concerning their shipments.