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Hurricane Irma

Sep 12, 2017


Effective immediately all origin facility gates for shipments destined to Charleston are open. At this time, origin facility gates remain closed to traffic destined to the following locations and will reopen once our routes are deemed safe for movement:

  • FEC destinations
  • Jacksonville
  • Savannah-Garden City

The Jacksonville Intermodal facility opened at 7:00am this morning to outgates only. At 12:00pm today we will evaluate inventory levels in Jacksonville to determine when we will be able to open the facility to ingate shipments. We ask that customers make every attempt to outgate shipments as soon as possible. We will provide additional updates as information becomes available.

As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919. Customers and dray carriers can also utilize accessNS for information concerning their shipments.