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Gates Reopened for Shipments Billed From Jacksonville

May 04, 2022


Effective immediately, ingates at NS Jacksonville have reopened to shipments billed to all destinations. 

Ingates will remain restricted at NS origin facilities for shipments billed to NS Jacksonville.

Now it’s easier to do business with Norfolk Southern Intermodal Customer Service. Create support cases online using AccessNS Case Management. Creating a case is simple:

  1. Click the “Create New Case” button with in AccessNS
  2. Enter the details of your question or issue
  3. Submit your case

While we work to resolve your case, you can monitor your case status directly from the dashboard.  You can also share case information with your colleagues or third-party partners by adding them as an Interested Party.