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Gate Reopening for Jacksonville Destined Shipments

Sep 30, 2017


As previously announced in our September 26, 2017 Customer Advisory, we closed all of our origin-facility gates to domestic shipments billed to Jacksonville. This was done to provide us with an opportunity to clear the large amount of backlogged traffic across our system resulting from Hurricane Irma. Since closing our gates we have been able to advance almost all of the backlogged shipments to Jacksonville and make them available to customers.

Effective 12:01am EDT Sunday October 1st, all Norfolk Southern origin-facility gates will reopen for domestic shipments billed to Jacksonville.  

We will continue to strategically manage our traffic flows into the Jacksonville market while the facility returns to a desired state of operability. In addition, we will continue to reposition and reallocate assets as needed to meet ongoing demand in our Southeast market. We continue to ask that customers make every attempt to return equipment to Jacksonville as soon as practical.

As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919. Customers and dray carriers can also utilize accessNS for information concerning their shipments.