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Congestion at NS Terminals Resulting from Winter Events – Update

Feb 10, 2021

As noted in previous service alert dated February 8th, several NS terminals continue to experience congestion resulting from frigid temperatures and general slowness throughout the supply chain. These challenges have caused containers to back up on our terminals. 

In an effort to help alleviate the congestion, effective 00:01 local time, Thursday, February 11th, NS will be restricting domestic ingates at the following Northeast origins for shipments billed to Chicago local or billed through Chicago and requiring a rubber tire crosstown:

  • Ayer
  • Albany
  • Bethlehem
  • Erail
  • Harrisburg
  • Morrisville

Steelwheel service in the following lanes will continue to be allowed to ingate at origin:

  • Harrisburg – LA (UP)
  • Harrisburg – Lathrop (UP)
  • Morrisville – LA (BNSF)
  • Morrisville – LA (UP)
  • Erail – LA (UPRR)
  • Erail – Lathrop (UPRR)
  • Bethlehem – LA (BNSF)

We appreciate your patience as we work through the congestion. If you have any questions, please contact your NS marketing representative.

Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS and ExpressNSTM for information concerning their shipments.