We are currently experiencing lift machine-related challenges preventing live lifts and flips at our Columbus (Rickenbacker) facility. Drivers needing a live lift or flip should delay visiting the facility until further notice.
As Columbus is a wheeled facility, drivers picking up or dropping off a container on chassis will not be affected by these challenges.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS and ExpressNSTM for information concerning their shipments.