Overcharge claims involve rate errors, duplicate payments, overpayments, weight errors, prepaid versus collect disputes, rule 11 versus through rates, or incorrectly issued bills. Norfolk Southern’s Miscellaneous Accounts group handles all overcharge claims related to freight bills.
Submit an Overcharge Claim
If you have an overcharge claim, begin the filing process here
If you have questions, contact:
Lorrie Wilbanks
Manager Short Line Accounting and Revenue Claims
Phone: (404) 529-1795
Fax: (404) 589-6706
Email: Lorrie.Wilbanks@nscorp.com
Lyric Harbin
Supervisor Short Line Accounting and Revenue Claims
Phone: (404) 529-1894
Fax: (404) 589-6746
Email: Lyric.Harbin@nscorp.com
For Intermodal Credit Card Refunds, contact:
Intermodal Refunds Group
IntermodalRefunds@nscorp.com