Overcharge claims involve rate errors, duplicate payments, overpayments, weight errors, prepaid versus collect disputes, rule 11 versus through rates, or incorrectly issued bills. Norfolk Southern’s Miscellaneous Accounts group handles all overcharge claims related to freight bills.
Submit an Overcharge Claim
If you have an overcharge claim, begin the filing process here
If you have questions, contact:
Greg Ausborn
Manager Revenue Audit & Claims
Phone: 404 529 1692
Fax: 404 589 6798
Email: Greg.Ausborn@nscorp.com
Roger Grimmett
Assistant Manager Revenue Claims
Phone: 404-529-1794
roger.grimmett@nscorp.com
For Intermodal Credit Card Refunds, contact:
Intermodal Refunds Group
Intermodal.Refunds@nscorp.com