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Overcharge Claims

Browse Overcharge Claims

Overcharge claims involve rate errors, duplicate payments, overpayments, weight errors, prepaid versus collect disputes, rule 11 versus through rates, or incorrectly issued bills. Norfolk Southern’s Miscellaneous Accounts group handles all overcharge claims related to freight bills.

Submit an Overcharge Claim

If you have an overcharge claim, begin the filing process here

If you have questions, contact:

Lorrie Wilbanks
Manager, Miscellaneous Accounts

Roger Grimmett
Assistant Manger, Miscellaneous Accounts