Overcharge claims involve rate errors, duplicate payments, overpayments, weight errors, prepaid versus collect disputes, rule 11 versus through rates, or incorrectly issued bills. Norfolk Southern’s Miscellaneous Accounts group handles all overcharge claims related to freight bills.
Submit an Overcharge Claim
If you have an overcharge claim, begin the filing process here
If you have questions, contact:
Lorrie Wilbanks
Manager, Miscellaneous Accounts
405-529-1795
lorrie.wilbanks@nscorp.com
Roger Grimmett
Assistant Manger, Miscellaneous Accounts
404-529-1794
roger.grimmett@nscorp.com