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Overcharge Claims

Browse Overcharge Claims

Overcharge claims involve rate errors, duplicate payments, overpayments, weight errors, prepaid versus collect disputes, rule 11 versus through rates, or incorrectly issued bills. Norfolk Southern’s Miscellaneous Accounts group handles all overcharge claims related to freight bills.

Submit a Freight Overcharge

Submit Overcharge Claim here:

If you have questions, contact:

Lorrie Wilbanks 
Manager Short Lines and Revenue Claims 

 *These contacts are for non-credit card refunds. All credit card refund requests should be sent to

Submit a Credit Card Refund Request

Refunds can be requested for overpaid storage and lifts.

For Intermodal credit card refunds, please include the last 4-digits of the credit card number you would like a refund to and send the request here:

Intermodal Refunds Group


Please allow 2-3 business days for request to be reviewed.