To request freight credit from Norfolk Southern: 

• Download the NS Credit Application.
• Complete all required fields on the application.
• Review the terms and conditions on page 3 of the application.
• Return the completed and signed application via email at creditdeptmailbox@nscorp.com or fax at 757-629-2361.

If you have previously established credit with NS and have not shipped in the past 12 months, a new credit application may be necessary.

Customers without credit should contact NS Operations & Service Support (OSS) via email at tnossadm@nscorp.com or phone 800-898-4296 to arrange prepayment.