To request freight credit from Norfolk Southern:
- Download the NS Credit Application.
- Complete all required fields on the application.
- Review the terms and conditions on page 3 of the application.
- Return the completed and signed application via email at firstname.lastname@example.org or fax at 757-629-2361.
If you have previously established credit with NS and have not shipped in the past 12 months, a new credit application may be necessary.
Customers without credit should contact NS Operations & Service Support (OSS) via email at email@example.com or phone 800-898-4296 to arrange prepayment.