To request freight credit from Norfolk Southern: 

• Download the NS Credit Application.
• Complete all required fields on the application.
• Review the terms and conditions on page 3 of the application.
• Return the completed and signed application via email at creditdeptmailbox@nscorp.com or fax at 404-879-3650.

If you have previously established credit with NS and have not shipped in the past 12 months, a new credit application may be necessary.

Customers without credit should contact NS Revenue Accounting via email at CRCASH@NSCORP.COM to arrange prepayment.