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Electronic Billing using Electronic Data Interchange

Browse Electronic Billing using Electronic Data Interchange

Norfolk Southern enables customers to receive and pay freight bills electronically. Check out electronic data interchange and electronic funds transfer, which eliminate mail delays and shorten payment cycles.

What does EDI mean?

Electronic data interchange is the electronic transfer of information between business entities using public standards. These standards are governed by the Accredited Standards Committee X12 of the American National Standards Institute.

Why should I consider EDI?

EDI billing saves time by eliminating handling of paper freight bills and reduces keying errors and payment delays.

How does NS transmit and receive data?

To transmit and receive EDI information, NS uses a central mailbox. Transactions to and from NS flow through this mailbox, and you can pick bills from this central location. Customers pay the initial setup cost for this mailbox, but after that, NS pays all transmission fees to ensure electronic freight bills are delivered to it.

NS also can create a mailbox for customers at its SI TRANLOG site; then you will be able to "pickup your mail" directly from NS. You must use a designated secure line to communicate with the NS site. When considering this option, remember that NS will direct only raw EDI data to your mailbox. If your needs require any other format type or translations, you might consider using an EDI value added network to format your data appropriately.

Who is my EDI 410 contact at NS?

If you have questions about setup or testing for electronic billing, contact Matthew Bass at 404-529-1897 or at

Electronic Funds Transfer Options

NS can accept and process electronic payments via Automated Clearing House or wire transfer. NS recommends ACH rather than wire payments as they are more cost-efficient for customers. By using the CTX format with an 820 addenda record, your ACH payments can be electronically transmitted to NS and automatically applied to your account, thereby reducing the payment cycle and eliminating risk of cash application errors. Customers who are unable to provide electronic remittance records should contact their bank for assistance with CTX payments w/820 addenda records.

If you have questions about EFT options, contact Keegan Lucas at 419-367-5428 or at