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Contract Refunds

Browse Contract Refunds

Norfolk Southern's Contract Compliance handles payment of all refunds, incentives, or switching allowances provided within certain transportation contracts. Contract Compliance does not process overcharge claims related to freight bills or credit card refunds. 

Submit a Contract Refund Request:

Please submit all required documentation as noted in your contract to to initate a refund.

If you have questions, please direct inquires to

*NOTE: The above email address is for non-credit card refunds only.  All credit card refund requests should be sent to

Submit a Credit Card Refund Request:

Refunds can be requested for overpaid storage and lifts.

For Intermodal credit card refunds, please include the last 4-digits of the credit card number you would like a refund to and send the request here:

Intermodal Refunds Group


Plesae allow 2-3 business days for the request to be reviewed.