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Frequent Contacts Related to Short Lines

Browse Frequent Contacts Related to Short Lines

Access frequently called numbers related to short lines by department below.

Accounting Contacts

Car accounting (car hire) - 404-529-1011, 1171
Handling line accounting - 404-526-1271
Haulage accounting - 404-529-1192
ISS accounting questions - 404-527-3494
Switch carrier accounting - 404-582-6383
Overcharge claims – 404-529-1794

Operations & Service Support (OSS)

Advanced consists, waybill data, car/locomotive location, data quality and car ordering
800-898-4296 

Clearances

Correcting/Submitting Bill of Lading

800-854-2780
757-823-5287

Electronic Commerce

800-635-5768 or
echelp@nscorp.com

Environmental Spills

540-981-4059 24 hours, seven days a week

Industrial Development

Robert Bowling, director Central Region
404-529-2245

Roger Bennett, director mid-Atlantic Region
717-541-2230

Jason Reiner, director Southern Region
404-529-1850 

NS Police

800-453-2530
24 hours, 7 days a week

Sales/Marketing

Agriculture - 540-524-6317

Chemicals - 540-524-6305 

Metals & Construction - 540-524-6736 

Paper, Clay & Forest - 757-823-5287 

Intermodal Pricing - 757-533-4936 

Coal - 540-524-6714

Accessorial/Contract Services (Tariff Publishing) - 540-524-6150

Automotive - 757-823-5365 (Norfolk), 313-323-5915 (Detroit)

Operational Awareness & Response

The Norfolk Southern team provides a menu of emergency response training options. If you are an emergency responder (including: fire department, law enforcement, emergency medical services, hazmat response team, emergency management personnel, military, homeland security personnel, shippers, and customers) and are interested in training, please contact us at  David.Schoendorfer@nscorp.com  to provide you options in your community. Please review our training options on the website below:

http://joinnsoar.com/training.html