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ExpressNS FAQ

How will using this app benefit me?

With ExpressNS™ you will have the ability to submit pre-gate information, improve terminal functions, see visual parking and pick up locations, lookup unit by reservation number and equipment ID, receive electronic gate receipts and submit bad order information. This will save you valuable time when doing business at our terminals!

How do I download ExpressNS™?

Viewing this on your iPhone or Android device?  Clicking on your device's app store logo below.

 

 

 

You can also search for the application within the app store:

  1. Go to your devices mobile app store (App Store or Google Play)
  2. Type ExpressNS & select the  icon 
  3. Click Get

How do I register for the ExpressNS™ app?

After downloading the app to your phone, click on the ExpressNS app to access the log in screen. Click Register. Fill in all info as indicated by a green asterisk (*), and then click Submit. When validation is successful, you will receive an email with your login information.

How do I create an ingate?

At the Home screen, select Create Ingate.  Fill in all fields marked with a green asterisk (*) and then click Submit.  You will receive your QR/Express code. 

How do I create an outgate?

At the Home screen, select Create Outgate.  Fill in all fields marked with a green asterisk (*) and then click submit. The Load/Empty box will automatically populate.  You will receive your QR/Express code.

How do I get my interchange receipts?

You can view your interchange receipts by using the J1 Receipt Search option in ExpressNS™.  You can also configure your profile to automatically send emails that contain your J1’s as you complete your missions. 

In the event you need a paper copy you can get one by one of the following methods:

  • Print a copy at the terminal kiosk
  • Go to the terminal office and ask for a receipt
  • Print the copy that was emailed to you or your dispatcher via ExpressNS™
  • Use AccessNS track and trace to find and print receipts

How do I outgate an empty EMHU with a reservation number?

From the Create Outgate screen, slide the Reservation ID option to YES.  A box will appear below Equipment Type so that you will be able to enter your reservation/booking number.

What are Quick Functions?

Quick Functions gives you the ability to search units by equipment ID or reservation Number, search for J1 receipts, report bad order, create an ingate from your last outgate, and check billing information.

Can I use the application for hazardous shipments?

Currently hazmat moves cannot be completed using ExpressNS™, but we are working diligently to add support for them!  Be on the lookout for this functionality towards the end of 2016.

What if I didn’t receive my temporary password?

Contact the ExpressNS™ help desk at 1-800-525-2360 to submit a request for a temporary password.

How many times can I attempt to do my initial login with my temporary password?

Attempting to use a temporary password more than three times will result in the account being locked.  If you are locked out contact the ExpressNS™ help desk at 1-800-525-2360.

How long is my temporary password valid?

Temporary passwords are valid for 24 hours from the time they are generated.

Why is my account locked?

More than 3 failed log-in attempts will lock your account. You can have your password reset by contacting ExpressNS™ support at 1-800-525-2360.

What if I forgot my password?

From the Login screen, click Forgot Password located below and to the right the Login button.  Answer the two security questions and click Submit.  Once submitted, you will receive an email or text with your temporary password.

Can I change my security information?

Security information can be changed from the login screen by clicking Change Password located below and to the left of the Login button. In order to change your security questions, you must also change your password.  

How do I update my profile information?

After logging in, click on the    icon in the top left corner which will display a menu.  Click on Profile and make any necessary changes in the given fields.  After making the necessary changes to your profile, you must click Submit to save changes.

How do I remove, or add a trucking company on my profile?

In order to add or delete a trucking company, you will have to go inside the terminal office and see a clerk for assistance to correct your SCAC on your profile. After this is complete you can update your profile within the app.  You’ll need to navigate to the Trucking Company area in the Update Profile section and select your SCAC.

 

Why is my CDL showing as invalid?

Be sure to enter your CDL information correctly. Do not include spaces or dashes.  If your CDL still is not accepted, you may have to go into a Norfolk Southern terminal office to be sure your CDL is correct in our system.

What is a QR code?

A QR code is a special type of barcode that ExpressNS™ generates within the app once you have successfully created an Ingate or Outgate mission. This code will be used for scanning at the terminal.  If the terminal doesn’t have a scanner just provide the clerk with your Express Code.








What is an Express Code?

An Express Code is a code consisting of seven characters found below the QR code that can be submitted at the manual gate instead of using the QR Code in the express lane.

What is My Work?

My Work displays the number of current assignments and your Ingates and Outgates list.  Once you complete your mission it will no longer show in the list.  Any ticket you create or started but didn’t finish will end up in your My Work queue.

How do I remove an old mission?

Locate the  icon and delete the mission from your list.

How do I find a shipment on the terminal?

ExpressNS™ provides visual parking and pick up locations as you arrive at the terminal. Simply travel to the designated location to complete your mission. 

Can I report damages using ExpressNS™?

Damages during gating will be recorded by the portals at our AGS facilities and by the gate clerks at other facilities. If you are trying to report damages that occurred on the terminal, you can use the quick function Report Bad Order. This function can only be used while you are on the terminal. Depending on the damages reported, the unit may be bad ordered and not allowed to leave the terminal.