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Intermodal Customer Service

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If your request is time-sensitive, please contact us by phone.

Customer Service Hours
Friday: 7 - 10 p.m. EDT
Saturday-Sunday: 8 - 2 p.m. EDT

For questions regarding EDI 404, 824, or 997 functionality, contact Data Quality: 1-800-635-5768 or

For questions regarding EDI 322 functionality, contact IM EDI at

Track and Trace

Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including Last Free Day) through our Touch-Trace voice response system at 800-497-2919.


Customers and dray carriers can access shipment information through our AccessNS Customer Portal by visiting  For questions regarding AccessNS applications contact the NS eCommerce helpdesk at 1-800-635-5768 or


We encourage drivers and dispatchers to register for ExpressNS™. With ExpressNS™, dispatchers and drivers can submit pre-gate information, obtain parking and pickup locations, receive electronic interchange receipts, and submit bad order information. More information about ExpressNS™ can be found by visiting

Additional Resources

View latest Intermodal Customer Advisories
Terminals and Schedules
Pay Intermodal Storage Charges
Intermodal Rules Circular
Intermodal Domestic Chassis Registration