Access frequently called numbers related to short lines by department below.
Accounting Contacts
Car accounting (car hire) - 404-529-1011, 1171
Handling line accounting - 404-526-1271
Haulage accounting - 404-529-1192
ISS accounting questions - 404-527-3494
Switch carrier accounting - 404-582-6383
Overcharge claims – 404-529-1794
Operations & Service Support (OSS)
Advanced consists, waybill data, car/locomotive location, data quality and car ordering
800-898-4296
Clearances
404-879-3615
Requirements for Shipping Locomotives
Correcting/Submitting Bill of Lading
800-854-2780
757-823-5287
Electronic Commerce
800-635-5768 or
echelp@nscorp.com
Environmental Spills
540-981-4059 24 hours, seven days a week
Industrial Development
Robert Bowling, director Central Region
404-529-2245
Roger Bennett, director mid-Atlantic Region
717-541-2230
Jason Reiner, director Southern Region
404-529-1850
NS Police
800-453-2530
24 hours, 7 days a week
Sales/Marketing
Agriculture - 540-524-6317
Chemicals - 540-524-6305
Metals & Construction - 540-524-6736
Paper, Clay & Forest - 757-823-5287
Intermodal Pricing - 757-533-4936
Coal - 540-524-6714
Accessorial/Contract Services (Tariff Publishing) - 540-524-6150
Automotive - 757-823-5365 (Norfolk), 313-323-5915 (Detroit)
Operational Awareness & Response
The Norfolk Southern team provides a menu of emergency response training options. If you are an emergency responder (including: fire department, law enforcement, emergency medical services, hazmat response team, emergency management personnel, military, homeland security personnel, shippers, and customers) and are interested in training, please contact us at David.Schoendorfer@nscorp.com to provide you options in your community. Please review our training options on the website below: