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Service Alert - Kansas City

Browse Service Alert - Kansas City

Jun 17, 2019


Water levels have receded, and the route to and from Kansas City has been restored. There will be delays associated with slower track conditions and congestion, and customers should continue to expect delays of 24 to 48 hours on traffic moving through this area. Norfolk Southern will continue to work with other carriers to clear affected traffic. The embargo was canceled on June 16 for traffic received from other carriers through the Kansas City gateway.  

Norfolk Southern appreciates your patience and will continue to provide updates as conditions change.

The latest ETA and routing information is always available through AccessNS.

Customers with questions regarding local service should contact their Operations and Service Support representative.

  • Operations and Service Support at 800-898-4296
  • Automotive Operations at 888-649-9273
  • Intermodal Operations at 800-497-2919
  • Unit Train Services at 404-979-5241


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