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Hoosac Tunnel Service Disruption Update

Browse Hoosac Tunnel Service Disruption Update

Mar 20, 2020


Following is an update on the Hoosac Tunnel service disruption on Norfolk Southern’s partner line, Pan Am Southern, which affects all trains operating between Mechanicville, New York, and Ayer, Massachusetts. 

Pan Am Railway continues to work on repairs, and the line is expected to remain out of service until at least the end of March. NS continues to work with our interline rail partners on detouring over alternate routes: 

  • General Merchandise traffic to Ayer is moving over a detour route. NS has lifted the embargo on this traffic as the backlog of traffic has been worked off.
  • Automotive traffic to Davisville, Rhode Island, will move over a detour route.   
  • Automotive traffic to Ayer remains under embargo but is allowing permits to match our detour capacity.
  • Intermodal gates remain closed to all shipments billed for movement to and from Ayer.

Customers with traffic moving through this area should expect delays of 48-72 hours.

The latest ETA and routing information are always available through AccessNS.

Norfolk Southern apologizes for the disruption this will cause our valued customers. Customers with questions regarding service should contact their Customer Service representative.

1-800-635-5768
customerservice@nscorp.com

Thank you for your business.